Email & communication

1. Communication and your information

For business enquiries, contact Sophie Lane directly. Website form values remain in your browser and are not added to a contact database. A form acknowledgement does not enrol an address or send an email. Our Privacy Policy explains how information is handled.

2. The InnPulse Note

The InnPulse Note is an optional publication intended to share hospitality checklists and operational ideas, with a planned frequency of no more than once per month. It is marketing communication, separate from account notices and support replies.

Before activating subscriptions, we will implement explicit opt-in, email-address confirmation, records of permission, and a working unsubscribe process. The subscription checkbox is unselected by default. An unconfirmed address will not receive the publication.

3. Account and support messages

If account features are introduced, email will be limited to actions such as address verification, requested access recovery, and essential account notices. Those messages will not enrol recipients in marketing. We may reply individually to enquiries sent directly to Sophie Lane.

4. Where contacts may come from

Any future subscription contacts must come from the person’s own request on innpulse.info and be confirmed before use. We do not purchase, rent, scrape, or use third-party lists, and do not use automated cold outreach.

We will keep appropriate records of collection and permission when those processes are enabled. A registration or support enquiry will not be treated as newsletter consent.

5. Choice and delivery safeguards

Every future newsletter must clearly identify Hearthline Hospitality, link to our Privacy Policy, and provide an unsubscribe link that works without signing in. Opt-outs will be honoured without undue delay.

Before automated sending begins, we will configure sender authentication, protect forms against abuse, and process delivery failures and spam complaints. An address subject to a relevant delivery suppression will not be repeatedly contacted.

6. Preferences and concerns

For questions about correspondence, unwanted messages using our name, or a request not to be contacted, email sophie@innpulse.info. You can also visit our email preferences page. Contacting us about an enquiry does not subscribe you to marketing.